Every time a customer reaches out to us, they rely on our expertise to keep their production lines running smoothly and their operations in compliance. To deliver on that promise, we continuously invest in our people, ensuring every Bonfiglioli Engineering field service engineer has the knowledge, confidence, and tools to act quickly, effectively, and with care.
As part of this commitment, our team hosted a two-week technical training program at our global headquarters, focused on advancing service excellence for CCIT inspection systems. This training will now become a recurring event to ensure our current and new service team members are always up-to-date on the latest technologies.
Fourteen field service engineers from across Europe, Asia, and the Americas came together to strengthen their skills, exchange best practices, and train on the latest updates in our CCIT inspection and leak detection technologies.
Held at our headquarters in Ferrara, Italy, the training combined classroom learning with real-world applications.
During the first week, participants studied Bonfiglioli Engineering’s advanced inspection and leak detection technologies, including vacuum decay and CCIT inspection machines. They learned how to create and calibrate test recipes, fine-tune machine parameters, and approach troubleshooting with precision.
The second week moved into the field, where engineers worked alongside our technical experts and a visiting customer during a live Factory Acceptance Test (FAT). This real-world setting allowed participants to apply what they learned, interact directly with end users, and experience the pace and expectations of customer environments. Whether newly certified or seasoned professionals, each participant left better equipped to respond to field challenges with confidence, precision, and speed.
As our U.S. Customer Care Lead, Johnny Congues, explained,
This training was part of our broader commitment to strengthen Bonfiglioli Engineering’s service presence worldwide. With engineers and agents based across the Americas, Asia, and Europe, our goal is to ensure that every customer has access to certified, well-equipped local support.
By training our regional agents directly at headquarters—where they can learn on real machines and collaborate with factory experts—we help bridge communication and cultural gaps, reduce response times, and build technical confidence.
For our customers, this investment translates into tangible benefits:
Through this structure, our customers gain not only a reliable support network but also the confidence that every CCIT inspection system service interaction will be proactive, timely, and focused on long-term success.
As Service Director, Euklid Hoxha shared,
Every part of this training program reinforces our customer service philosophy, built on the 4R principle: Receive, React, Reassure, Resolve. This approach, combined with our growing global service footprint ensures customers receive seamless care—no matter where their operations are located.
The 4Rs are more than words. These four principles serve as the foundation to how our service engineers think, act and serve our customers. Here’s how:
This model of service translates directly into the skills our engineers develop, the empowerment of our global agents, and the reliability our customers experience every day.
Through hands-on learning and collaboration with factory experts, our engineers gain:
Our extended service network plays a critical role in bringing fast, expert support closer to every customer. With each training, agents are empowered to:
Ultimately, the 4R philosophy ensures that customers experience efficient, responsive, and personal service at every step. Our training and support model gives customers:
As Hoxha summarized,
From emergency repairs and calibration to preventive maintenance and retrofits, our service teams ensure every Bonfiglioli Engineering system continues to perform as intended.
Programs like this global technical training aren’t just investments in our people; they’re investments in our customers’ success.
Learn more about our service capabilities and how our global team supports your production.
Interested in learning more about our non-invasive, non-destructive packaging inspection systems?
Contact our team or take a look at our additional resources: